Welcome to DJL Exotics! We’re committed to the well-being of our animals, as well as ensuring the safety of our guests and staff. These terms and conditions have been designed to protect all parties involved, maintain a positive experience, and ensure the best possible care for our reptiles. By adhering to these terms, you are helping us create a safe and enjoyable environment for everyone.
Adoption Terms & Conditions
- Knowledge Requirements
You must have a sufficient understanding of the species you’re purchasing, including how to meet the 5 animal welfare requirements. - Proper Setup
Ensure you have the correct environment set up for the animal. If you’re unsure, please reach out — we’re happy to provide guidance on the correct setups for each species. - Age Restrictions
You must be over 18 years of age to purchase a reptile. Proof of age may be requested. Any under 18s attending a reptile experience must be accompanied by an adult. - Right to Refuse
We reserve the right to refuse the sale or adoption of an animal to any individual. The welfare of our animals is our top priority. - Reservation Deposit
A £30 deposit is required to reserve an animal. This deposit is non-refundable. - Courier Arrangements
If you need a courier for your animal, we can arrange this through Green’s Couriers. A quote will be provided upon enquiry. Courier fees must be paid at the time of reservation, and may be non-refundable depending on courier policies. - Local Delivery
We offer a local delivery service where animals can be delivered within 40 miles of our facility. Delivery costs depend on distance and should be paid before delivery. - Courier Date Changes
Changes to the courier date may incur additional costs, depending on the courier’s rules. - Final Payments
Final payments for all fees, including courier charges, must be made at the time of booking the courier run. Final invoices will be sent at the time of booking and must be paid before the courier run or collection date. - Regular Updates
Once your animal is reserved, we’ll send regular image updates. Details of this will be shared at the time of reservation. - Health Records
All reptiles will leave for their new home with full health records. - Gender and Morph Accuracy
While every effort is made to ensure the accurate identification of gender and morphs, mistakes can occasionally occur. DJL Exotics takes no responsibility for any errors in gender or morph identification. - Animal Health Guarantee
We guarantee the health of all reptiles for 48 hours after adoption. If health concerns arise within this period, contact us immediately. - Reptile Adoption
DJL Exotics does not adopt or take in reptiles. We focus solely on the breeding and sale of reptiles and related experiences.
By agreeing to these terms, you’re helping ensure the best for our animals and a smooth adoption process. If you have any questions, please don’t hesitate to get in touch with us.
Family Experience Terms & Conditions
- Reptile Experience Fees
Our family reptile experiences are charged at £45 per hour. Payment for experiences is required at the time of booking, unless otherwise agreed upon with management. - Cancellation Policy
Cancellations of reptile experiences made more than two weeks in advance may incur a small administration fee. If a cancellation is made within two weeks of the scheduled date, no refund will be provided.
In the rare event that DJL Exotics must cancel an experience, we will offer a full refund or reschedule the event at no additional cost. - Availability of Species or Individuals
While we strive to accommodate all requests, we cannot guarantee the availability of any specific reptile species or individual animals during an experience. The animals present may vary depending on the day and circumstances. - Risk Acknowledgment
While we take every precaution to ensure the safety of all guests, animal bites and scratches can occur during interactions with reptiles. By attending the premises, customers acknowledge and accept this inherent risk. - Group Size Limit
Our reptile experiences are designed for groups of six or fewer. If you would like to bring a larger group, please contact the owners directly to make special arrangements. We do offer party and off-site experiences which can cater for larger groups. - Photography/Media Consent
Photographs taken during experiences may be used for promotional purposes. Please let us know if you prefer not to be included
On-Site Party Experiences
- Party Experience Fees
Our on-site reptile party experiences are charged at £85 for the hour. - Group Sizing
Party size must not exceed eight children and two accompanying adults. Children should have a supervising adult on-site at all times. - Deposits
A non-refundable deposit is required for the for a party experiences at the time of booking. The deposit is £45. - Final Payments
Final payments should be made at least 48 hours prior to the party. - Timings
We offer party experiences at 11am, 1pm, 3pm and 6pm on Saturday. Parties can also be booked Thursday and Friday at 6pm. - Cancellation Policy
Cancellations of reptile party experiences made more than two weeks in advance will result in the loss of deposit. If a cancellation is made within two days of the scheduled date, no refund will be provided.
In the rare event that DJL Exotics must cancel an experience, we will offer a full refund or reschedule the event at no additional cost. - Availability of Species or Individuals
While we strive to accommodate all requests, we cannot guarantee the availability of any specific reptile species or individual animals during an experience. The animals present may vary depending on the day and circumstances. - Risk Acknowledgment
While we take every precaution to ensure the safety of all guests, animal bites and scratches can occur during interactions with reptiles. By attending the premises, customers acknowledge and accept this inherent risk. - Photography/Media Consent
Photographs taken during experiences may be used for promotional purposes. Please let us know if you prefer not to be included
Off Site Event Conditions
- Off-site Event Experience Fees
Our off-site event experiences are charged based on the number of one hour sessions that are to be held on the day. These can £125 (one session), £225 (two sessions) and £325 (three sessions). - Group Sizing
The number of attendees allowed will depend on the event being held. For parties, clubs and some other events we have a maximum of 15 children plus adults. For schools, classes of up to 30 plus the teacher and assistant can be accommodated. - Deposits
A non-refundable deposit is required for the for a off-site event experiences at the time of booking. The deposit is £45 per session to be held on the day. - Final Payments
Final payments should be made at least 48 hours prior to the event. - Session Timings
Our sessions are held at 11am, 1pm and 3pm Wednesday to Saturday. Other timings on these days may be available, please ask before booking. - Cancellation Policy
Cancellations of off-site reptile experiences made more than two weeks in advance will result in the loss of deposit. If a cancellation is made within two days of the scheduled date, no refund will be provided.
In the rare event that DJL Exotics must cancel an experience, we will offer a full refund or reschedule the event at no additional cost. - Availability of Species or Individuals
While we strive to accommodate all requests, we cannot guarantee the availability of any specific reptile species or individual animals during an experience. The animals present may vary depending on the day and circumstances. Geraldine is not available for off-site experiences. - Risk Acknowledgment
While we take every precaution to ensure the safety of all guests, animal bites and scratches can occur during interactions with reptiles. By attending the premises, customers acknowledge and accept this inherent risk. - Photography/Media Consent
Photographs taken during experiences may be used for promotional purposes. Please let us know if you prefer not to be included
General Terms and Conditions
- Price Changes
The owners of DJL Exotics reserve the right to change the prices of any animal, service or experience at any time, without prior notice. Sales made before the price change will be honoured at the price agreed upon at the time of sale. - Content and Branding Use
No content from the DJL Exotics website, social media pages, or promotional materials may be used, copied, or reproduced without prior written consent. Similarly, the use of the DJL Exotics name, logo, or branding for any purpose without explicit permission is prohibited. - Respectful Behavior
Abusive or aggressive behavior towards DJL Exotics team members will not be tolerated. We strive to provide a positive environment for all, and any form of mistreatment towards our staff will result in immediate termination of service or visit. - Opening Hours
Our opening hours may change without prior notice due to unforeseen circumstances. Please check our website or contact us in advance if you need to confirm our hours. - Liability Waiver or Disclaimer
DJL Exotics is not liable for any injuries, damages, or losses incurred during experiences, except where negligence by DJL Exotics can be proven. - Complaints Procedure
If you are dissatisfied with any part of your experience, please contact us within 7 days, and we will aim to resolve the matter promptly. - Health and Safety
Hand washing or sanitisation after handling reptiles should be completed by all visitors to DJL Exotics.